Cano Health

Evyan L. 

on Yelp

3 years ago

Trying to get anything accomplished through their customer service is almost impossible. I was a patient with them for over 3 yrs. Many times I had to show up in person to address different situations. Referrals were always a nightmare. One appointment specifically was with Dr. Sanchez. She left halfway into the visit to go to the next room. She came back and told me she had other patients to see. As I am checking out I asked for the medication needed, which was the reason for the visit. They asked the doctor and she said sh... read more

Justyna S. 

on Yelp

3 years ago

If I could give 0 stars I would!!!! You making appointment and than you end up waiting to be seen for over 2 hours!!!! This is ridiculous!! They so greedy that they taking more appointments than they can possible manage. No respect for patient time. Also the nurse who was drawing the blood had no idea what vials to use had to go and ask ‍ and that took time too. If you have a half a day to waste than feel free to go there but if you value your time than find better place. 

Frank P. 

on Yelp

3 years ago

Don't bother. You will be on hold for over an hour. Worst service and they NEVER call you back 

Dorothea M. 

on Yelp

3 years ago

Cano Health is a company that totally neglects their patients. When you call, nobody ever gets back to you. Their so called patient care should be called patient neglect. After several attempts over a period of 5 days, nobody has returned my calls. I have been a patient of Dr. Pena for over 30 years and I love him, but now I have to find a different primary because I am so disgusted with Cano Health's non response. This is what happens when you incorporate health care. Complaining to them does nothing because they igno... read more

Nance R. 

on Yelp

3 years ago

This place is deplorable, and don't care about their patients. On two occasions I called the emergency/after hours number because I had a sinus infection, and Covid. No after hours physician, or nurse practitioner ever returned my call. They Don't care! I had to call an outside telehealth service called PlushCare for help. I'm done with Cano Pines & Pembroke 

Dayron P. 

on Yelp

3 years ago

By far the worst this is strictly a business and all they care is about the $$$. I called their "emergency " number (a call center you can hear the other person and can't hear the person attending you) for my two elderly parents @ 9:30 am. It's 2:37pm and I have not heard from them or the doctor who is supposed to call. To get my parents primary physician, it's like trying to call Joe Biden they transfer here and there and everywhere. AVOID CANO HEALTH AT ALL COST 

Raquel V. 

on Yelp

3 years ago

My story is very long, so I won't give you the whole details of this one month of waiting and several phone calls I have made and still not taking care and in a lot of pain. I am not getting the Doctor's orders( after I spoke with her and she said that was the next step to take). I have been dealing with a unprofessional doctor that they know they can't trust, but yet no one cares. I called and called looking for help, and they keep saying that they left a message to the doctor so she will call me back, she has not for now ... read more

Gia W. 

on Yelp

3 years ago

Driver in van was driving recklessly. He almost hit my vehicle while he was making a right onto N UNIVERSITY DR and then sped to make the next left, cutting off vehicles, speeding and not using his turning lane. This occurred on 7-15-22 at approximately 2pm. Please drive safe. 

robert s. 

on Yelp

3 years ago

If I could give it zero stars I would. When you call it goes to a call center. Then you're on hold for 30 minutes waiting for an operator.when someone answers they put you on hold again. Then after waiting they say they can't connect you with office you need. They've done it in the past. Getting a simple referral is an hours long process and then they don't always do it. I was scheduled for a same day procedure over the 7/4 holiday and I called a week prior to get the referral and followed up on Thursday and Friday to be sur... read more